To get technical support and assistance or to request the latest software update, please contact Sumix in one of the ways described below:
1. E-mail to . Your request will be submitted to the automated Request Tracking System and one of our representatives will contact you shortly.
2. Call +1 (877) 233-3385 and press 3 or wait for an Operator to answer.
The line works during office hours: 9 a.m. through 5 p.m. PST/ PDT, 10 a.m. through 7 p.m. EET/ EEST.
3. We might need to set up a remote session with you. To start a session, please download TeamViewer. Then run TeamViewerQS.exe file. Provide your ID and Password and wait until a Sumix technician enters your PC.
4. On-site visit can be arranged at a special request of a customer.
You can check the version you have in Main Menu › About... section of the software.
Sumix encourages you to have valid Software Maintenance and Support Plan (MAX-SUP) entitling you to regular software updates.
If your plan expired, please contact to renew it.
Sumix provides a one-year warranty for interferometers and their accessories.
Product warranty remains valid provided that the product was properly installed and used.
Product warranty does not apply if defects, malfunctions, or failures of the warranted product were caused by:
This warranty is limited to the repair and/or replacement, at SUMIX sole discretion, of the defective product during its warranty period.
If the product was damaged by one of the reasons indicated above, Customer may still replace defective product after the advance payment (the cost of the replaced product in this case is negotiable and depends on the level of defect of the returned product).
The customer agrees to assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent.
What is included into a standard interferometer kit?
A standard interferometer kit includes one interferometer of a chosen model, a USB cable, a power adapter, one case for device transportation and one flat standard for device verification. It also includes MaxInspect™ software and a license.
How long is warranty period of Sumix interferometers?
The warranty period is one year.
What are system requirements for MaxInspect software?
System requirements for MaxInspect software are as follows:
Operating system: Windows 10
For exporting measurement results: Microsoft™ Excel® 2010 and higher
Processor Minimum: Intel Core 2 Duo. Recommended: Intel Core i7 or higher
Performance: Minimum 400 Mflops. Recommended: 500 Mflops or higher
Memory Minimum: 2000 MB. Recommended: 4000 MB
USB 3.0 Intel integrated controller
Video: 8 MB memory. Recommended: GeForce 4xxx/Radeon 9xxx or higher
Is MaxInspect license universal for all interferometer models?
We issue a license for each particular device. If you buy a new interferometer device, you will need to use a license that comes with that device.
MaxInspect software does not work because no license is found. What do I need to do?
You need to install license provided together with the device. Please open MaxInspect software and install license file as described in Getting Started section of MaxInspect User Guide.
Where can I find MaxInspect User Guide? Is it only in English or are translations to other languages also available?
You can find MaxInspect User Guide in PDF format in English and Chinese in MaxInspect installation folder. Its location is C:\Program Files\Sumix\MaxInspect\Docs by default. You can also launch it from Help and Support section in MaxInspect interface or by clicking on the question mark in top right corner of interface page. Japanese translation of the User Guide is soon to follow.
How can I connect interferometer to my PC?
Please first connect a power supply supplied with your interferometer to the device power socket marked DC 12V. Then connect a USB 3.0 cable to the device USB 3.0 socket marked SS and plug it in a USB 3.0 port on your PC. We recommend to warm up the device for 30 minutes before measurements.
Do I need to do any verification before initial use of interferometer?
We recommend device verification after transportation. Verification is performed by means of the optical flat standard supplied together with interferometer. The procedure is quick and simple, and is described in the User Guide.
Why do I need fixtures for measuring fiber optic connectors?
You need fixtures for precise positioning of fiber optic connectors close to the interferometer objective. Learn more about fixture type and purpose from interferometer accessories page.
Do I need to calibrate fixtures?
MAX fixtures generally do not require calibration (except for special Side+Front View fixtures and custom ones). Verification and calibration can be necessary after long or intensive period of use or in case of a mechanical damage. Sumix offers reference connectors for verification and calibration of fixtures, contact for pricing.
Why do I see only part of connector end-face – only 4 fibers instead of 12?
You may try increasing field of view by setting bigger viewport size. Auto Tune Image button adjusts the viewport size automatically. If this does not help, please try changing the way your fixture is mounted on the mount plate. The letters UP engraved on the fixture should be in the uppermost position.
Why are there so many measurement tasks in MaxInspect? How do I know which task to use?
Each task in MaxInspect corresponds to certain type of fiber optic connectors. For example, use 2.5 APC task for inspecting SC, FC and ST APC single fiber connectors with angled polished ferrule end-face. You can find more information on the task in the User Guide.
I would like to measure 4-fiber, 8-fiber and 16-fiber MT connectors. Is this possible in MaxInspect?
This is possible by modifying the preconfigured MT12 task. We can provide detailed instructions upon request.
On which standards do you base calculation parameters and Pass/Fail criteria in MaxInspect?
Calculation parameters and Pass/Fail criteria in MaxInspect we base on EN and IEC standards. We can provide a detailed reference upon request. MaxInspect allows you to define your own standards.
I need to print out measurement results. Is there an easy way to do it in MaxInspect?
You can easily print measurement results using reports in MaxInspect. You can save results in PDF, Excel or HTML formats and store them for future reference. Or you can print them out right away after measurement.
I need to keep measurement results. How can I protect them from occasional deletion or data corruption?
MaxInspect allows you to back up your measurement results as frequently as you need. Another way to protect your measurement database is to choose a different computer drive during installation instead of default drive C.
How can I increase measurement speed in MaxInspect?
Please use recommended system configuration for MaxInspect. Also, please use Auto Tune Image function instead of manual exposure and HalfManual scan mode instead of AutoScanRange. You can try using the highest camera frequency your computer allows – 48, 64 or 96 MHz instead of default 24 MHz.
I noticed that a foot switch is available for making measurements in MaxInspect. How does it work?
You can connect the foot switch to your PC and push it for making measurements instead of pushing Measure button in MaxInspect. This saves your time and allows you to disengage your hands. You can order the foot switch from Sumix store.