You can check the version you have in Menu › About MaxInspect™ section of the software.
Sumix encourages you to have valid Software Maintenance and Support Plan
entitling you to regular software updates.
If your plan expired, please contact to renew it.
To get technical support and assistance or to request the latest software update, please contact Sumix in one of the ways described below:
1. E-mail to . Your request will be submitted to the automated Request Tracking System and one of our representatives will contact you shortly.
2. Call +1 (877) 233-3385 and press 3 or wait for an Operator to answer.
The line works during office hours: 9 a.m. through 5 p.m. PST/ PDT, 10 a.m. through 7 p.m. EET/ EEST.
3. We might need to set up a remote session with you. To start a session, please download TeamViewer. Then run TeamViewerQS.exe file. Provide your ID and Password and wait until a Sumix technician enters your PC.
4. On-site visit can be arranged at a special request of a customer.
Sumix provides a one-year warranty for microscope probes and their accessories.
Product warranty remains valid provided that the product was properly installed and used.
Product warranty does not apply if defects, malfunctions, or failures of the warranted product were caused by:
This warranty is limited to the repair and/or replacement, at SUMIX sole discretion, of the defective product during its warranty period.
If the product was damaged by one of the reasons indicated above, Customer may still replace defective product after the advance payment (the cost of the replaced product in this case is negotiable and depends on the level of defect of the returned product).
The customer agrees to assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent.
I need to keep measurement results. How can I protect them from occasional deletion or data corruption?
You can define your own location for storing inspection results.
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